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We Do Not Offer Refunds Or Exchanges Of Items Purchased Unless It Is Deemed Defective Or The Wrong Item Is Sent On Part Of Intimate Details Inc. You Have (24-48) Hours To Initiate Process To Receive A Store Credit.

To be eligible for a store credit, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Due to the intimate nature of our products we are unable to exchange or return purchased toys and products. Any item that comes in contact with body fluid is non-returnable. Once items are shipped, they are considered used and cannot be returned. This includes but not limited too:

  • Vibrators/Dildos
  • Anal Beads/Toys/Plugs
  • Cock Balls/Rings/Sleeves
  • Gags/Ropes
  • Lingerie/Menswear
  • Soaps

Lubes oils condoms and Body paint also not returnable.

If item is found to be defective within 10 days of purchase, we will issue a store credit. Please email  us regarding  defect within (24-48) hours of receiving item.(NO EXCEPTIONS)  Does not apply to adult toys as we assure all items are in working condition before sending.

To start a return  contact Please send the order number your name and nature of defect along with a picture of defective item. Once the item is returned (the customer is responsible for cost of shipping the item back to us)We will promptly issue a store credit  once return is received and processed. Any item returned must have ALL original parts and packaging included.


Please perform a skin test prior to using our soaps. Intimate Details  Inc is not responsible for any allergic reactions. 

You can always contact us for any return question at